Your evidence · E-003
A dispatcher makes a promise while the customer is on the line, then calls to check whether an allocated part is physically held. A rural manager describes long travel and scarce qualified technicians. A technology lead says reservation identifiers exist, but consistent updates have not been established.
What would you check before recommending a platform? Use only what you know so far. It is acceptable to say that the evidence is insufficient.
Compare a worked decision frame
Decision: The Investment Council must choose the next defensible commitment to improve service promises.
Evidence: E-003 suggests uncertain reservation meaning and rural capacity constraints. These observations do not establish which cause dominates.
Next check: Reconcile a small sample of reservation events, time the actual checking, and test rural exceptions. Ask whether better signals, changed practice, or capacity would address the observed constraint.
Challenge: If the signals are dependable and manual checking is the main delay, a narrow integration could be preferable. If skills and travel dominate, software may leave the binding constraint in place.
This is an introductory framing example, not the full investment recommendation.
Download this completed example