# Northstar — Episode A investment decision

Generated from NORTHSTAR-A.workspace.json. Canonical JSON controls; regenerate this view after changing it.

**Authored fictional reference answer.** These named reviews and decisions belong to the teaching scenario. This is not an execution transcript or a performance claim.

## Workspace

- **Id:** WS-NORTHSTAR
- **Name:** Northstar — Episode A investment decision
- **Status:** active
- **Lead Business Architect:** Avery Chen
- **Export Id:** NORTHSTAR-A-20260109
- **Prior Export Id:** Not recorded / not applicable.
- **Exported At:** 2026-01-09T17:00:00Z
- **Record Purpose:** authored-fictional-example
- **Case Version:** 1.2

## Charter

- **Business Question:** What is the smallest defensible next commitment to improve customer service-promise reliability?
- **Decision Supported:** Choose, condition, defer or reject A0–A4; separate learning, entry, expansion and procurement.
- **Decision Owner:** Jordan Reed / ORG-13 Investment Council
- **Audience:**
  - Investment Council
  - Operations
  - Finance
  - Customer
- **Included Scope:**
  - E-001–E-007
  - Three candidate branch conditions
  - Promise policy, reservation meaning, skills/capacity, exceptions and customer outcomes
- **Excluded Scope:**
  - Episode B/C evidence
  - Enterprise rollout
  - Vendor selection
  - Committed ROI
- **Required Work Product:** Bounded decision brief and portable continuity record
- **Sufficiency Condition:** Compare credible alternatives, uncertainty, cost/capacity and what would reverse the recommendation.
- **Stop Condition:** Stop modeling when detail cannot change the next commitment; redesign learning that cannot alter a decision.
- **Episode:** A
- **Evidence Cutoff:** 2026-01-09T12:00:00Z

## Evidence

### E-001

- **Id:** E-001
- **Title:** Operations dashboard and definitions
- **Owner:** ORG-09
- **Authority:** supporting-evidence
- **Location:** ../case-study/episode-a/EVIDENCE-PACKET.md
- **Available At:** 2026-01-05T09:00:00Z
- **Effective From:** 2026-01-05
- **Effective To:** Not recorded / not applicable.
- **Review Date:** 2026-01-30
- **Access Class:** public-fictional
- **Claims:**
  - Record 1
    - **Id:** E-001.1
    - **Statement:** M-01 approximately 82% combines inconsistent local denominators.
    - **Locator:** #e-001 / E-001.1
  - Record 2
    - **Id:** E-001.2
    - **Statement:** Metro uses latest accepted appointments and removes cancellations.
    - **Locator:** #e-001 / E-001.2
  - Record 3
    - **Id:** E-001.3
    - **Statement:** Rural uses original window unless manager approves revision.
    - **Locator:** #e-001 / E-001.3
  - Record 4
    - **Id:** E-001.4
    - **Statement:** Recovery records inconsistently link original commitment.
    - **Locator:** #e-001 / E-001.4
- **Limitations:**
  - Not a reconciled pilot baseline; no approved customer restoration-time baseline.
- **Disposition:** limited

### E-002

- **Id:** E-002
- **Title:** Regional quality sample
- **Owner:** ORG-07
- **Authority:** supporting-evidence
- **Location:** ../case-study/episode-a/EVIDENCE-PACKET.md
- **Available At:** 2026-01-06T09:00:00Z
- **Effective From:** 2026-01-06
- **Effective To:** Not recorded / not applicable.
- **Review Date:** 2026-01-30
- **Access Class:** public-fictional
- **Claims:**
  - Record 1
    - **Id:** E-002.1
    - **Statement:** M-02 approximately 14% against an 8% aspiration.
    - **Locator:** #e-002 / E-002.1
  - Record 2
    - **Id:** E-002.2
    - **Statement:** Regions dispute preventable-repeat coding.
    - **Locator:** #e-002 / E-002.2
  - Record 3
    - **Id:** E-002.3
    - **Statement:** Sampling and event coding require validation before savings claims.
    - **Locator:** #e-002 / E-002.3
- **Limitations:**
  - Disputed coding and sample frame; no causal estimate.
- **Disposition:** limited

### E-003

- **Id:** E-003
- **Title:** Workshops and dispatcher observations
- **Owner:** Avery Chen / ORG-14
- **Authority:** supporting-evidence
- **Location:** ../case-study/episode-a/EVIDENCE-PACKET.md
- **Available At:** 2026-01-07T09:00:00Z
- **Effective From:** 2026-01-07
- **Effective To:** Not recorded / not applicable.
- **Review Date:** 2026-01-30
- **Access Class:** public-fictional
- **Claims:**
  - Record 1
    - **Id:** E-003.1
    - **Statement:** Dates sometimes promised before physical part confirmation.
    - **Locator:** #e-003 / E-003.1
  - Record 2
    - **Id:** E-003.2
    - **Statement:** Allocation, reservation, expiry and refresh have distinct meanings.
    - **Locator:** #e-003 / E-003.2
  - Record 3
    - **Id:** E-003.3
    - **Statement:** Rural travel, skills and exception approval constrain dates.
    - **Locator:** #e-003 / E-003.3
  - Record 4
    - **Id:** E-003.4
    - **Statement:** Later promises may improve reporting while worsening service.
    - **Locator:** #e-003 / E-003.4
  - Record 5
    - **Id:** E-003.5
    - **Statement:** Identifiers/timestamps do not establish consistent source semantics.
    - **Locator:** #e-003 / E-003.5
- **Limitations:**
  - Convergent observation, not a controlled causal study.
- **Disposition:** limited

### E-004

- **Id:** E-004
- **Title:** Vendor demonstration and integration note
- **Owner:** ORG-11
- **Authority:** supporting-evidence
- **Location:** ../case-study/episode-a/EVIDENCE-PACKET.md
- **Available At:** 2026-01-08T09:00:00Z
- **Effective From:** 2026-01-08
- **Effective To:** Not recorded / not applicable.
- **Review Date:** 2026-01-30
- **Access Class:** public-fictional
- **Claims:**
  - Record 1
    - **Id:** E-004.1
    - **Statement:** Demo blocked commitments with absent part/skill fields.
    - **Locator:** #e-004 / E-004.1
  - Record 2
    - **Id:** E-004.2
    - **Statement:** No live feed, representative rural test, adoption or value experiment.
    - **Locator:** #e-004 / E-004.2
  - Record 3
    - **Id:** E-004.3
    - **Statement:** Platform planning range $4–7m over 18–24 months, not accepted quote.
    - **Locator:** #e-004 / E-004.3
  - Record 4
    - **Id:** E-004.4
    - **Statement:** A4 narrow feed/exception queue: $60–120k, 1–2 FTE, contingent on source semantics; not a scarcity/travel/policy solution.
    - **Locator:** #e-004 / E-004.4
- **Limitations:**
  - Functionality is not fit/value; API availability is not integration feasibility.
- **Disposition:** limited

### E-005

- **Id:** E-005
- **Title:** Finance planning memorandum
- **Owner:** Morgan Ellis / ORG-12
- **Authority:** governed-authority
- **Location:** ../case-study/episode-a/EVIDENCE-PACKET.md
- **Available At:** 2026-01-08T09:00:00Z
- **Effective From:** 2026-01-08
- **Effective To:** Not recorded / not applicable.
- **Review Date:** 2026-01-30
- **Access Class:** public-fictional
- **Claims:**
  - Record 1
    - **Id:** E-005.1
    - **Statement:** Enterprise margin31%; proposed cumulative guardrail at least31%.
    - **Locator:** #e-005 / E-005.1
  - Record 2
    - **Id:** E-005.2
    - **Statement:** Unvalidated gross recoverable credits/overtime $9–18k/month; excludes lost demand.
    - **Locator:** #e-005 / E-005.2
  - Record 3
    - **Id:** E-005.3
    - **Statement:** 90-day delay scenario $27–54k if other conditions hold; not ROI.
    - **Locator:** #e-005 / E-005.3
  - Record 4
    - **Id:** E-005.4
    - **Statement:** A1 includes labor/training/participation/measurement; recurring burden separate.
    - **Locator:** #e-005 / E-005.4
  - Record 5
    - **Id:** E-005.5
    - **Statement:** Resolve decision-changing uncertainty cheaply before material commitment.
    - **Locator:** #e-005 / E-005.5
- **Limitations:**
  - Planning assumptions are neither achieved benefits nor causal estimates.
- **Disposition:** limited

### E-006

- **Id:** E-006
- **Title:** Two-week commitment review
- **Owner:** ORG-09
- **Authority:** supporting-evidence
- **Location:** ../case-study/episode-a/EVIDENCE-PACKET.md
- **Available At:** 2026-01-08T09:00:00Z
- **Effective From:** 2026-01-08
- **Effective To:** Not recorded / not applicable.
- **Review Date:** 2026-01-30
- **Access Class:** public-fictional
- **Claims:**
  - Record 1
    - **Id:** E-006.1
    - **Statement:** 68/180 had recorded part/skill confirmation:37.8%.
    - **Locator:** #e-006 / E-006.1
  - Record 2
    - **Id:** E-006.2
    - **Statement:** Six candidate branches differ from later eligible cohort.
    - **Locator:** #e-006 / E-006.2
  - Record 3
    - **Id:** E-006.3
    - **Statement:** M-04 part/skill checks do not equal complete policy compliance.
    - **Locator:** #e-006 / E-006.3
  - Record 4
    - **Id:** E-006.4
    - **Statement:** Missing evidence may be recording failure rather than missing action.
    - **Locator:** #e-006 / E-006.4
- **Limitations:**
  - Purposive sample; cannot annualize or reuse as the pilot baseline.
- **Disposition:** limited

### E-007

- **Id:** E-007
- **Title:** Branch capacity and options worksheet
- **Owner:** ORG-05 / Finance / Delivery
- **Authority:** supporting-evidence
- **Location:** ../case-study/episode-a/EVIDENCE-PACKET.md
- **Available At:** 2026-01-09T09:00:00Z
- **Effective From:** 2026-01-09
- **Effective To:** Not recorded / not applicable.
- **Review Date:** 2026-01-30
- **Access Class:** public-fictional
- **Claims:**
  - Record 1
    - **Id:** E-007.1
    - **Statement:** Five-day diagnostic within $15k included in eventual A1 cap.
    - **Locator:** #e-007 / E-007.1
  - Record 2
    - **Id:** E-007.2
    - **Statement:** Proposed cumulative stages:$15k diagnostic,$75k preparation,$300k after entry.
    - **Locator:** #e-007 / E-007.2
  - Record 3
    - **Id:** E-007.3
    - **Statement:** Proposed productivity,cost/capacity/customer guards and original/restoration measures.
    - **Locator:** #e-007 / E-007.3
  - Record 4
    - **Id:** E-007.4
    - **Statement:** Readiness,customer harm and source authority may stop a test after analysis is sufficient.
    - **Locator:** #e-007 / E-007.4
- **Limitations:**
  - Three purposively selected branches do not establish representativeness; cost/capacity provisional.
- **Disposition:** limited

## Elements

### O-01 — Reliable service promises

- **Id:** O-01
- **Version:** 1
- **Status:** accepted
- **Owner:** ORG-09
- **Scope:** Fictional Northstar Episode A decision; accepted for this engagement only.
- **Effective From:** 2026-01-09
- **Effective To:** Not recorded / not applicable.
- **Review Date:** 2026-01-30
- **Access Class:** public-fictional
- **Classification:** fact
- **Confidence:** high
- **Confidence Basis:** Supplied case definition reviewed for this scope, not evidence of an achieved outcome.
- **Evidence Links:** None recorded.
- **Source Refs:**
  - Record 1
    - **Location:** ../case-study/episode-a/EVIDENCE-PACKET.md
    - **Locator:** #existing-architecture-fragments
    - **Supports:** Supplied architecture identifier and definition.
- **Review Id:** REV-A-ELEMENTS
- **Supersedes:** Not recorded / not applicable.
- **Type:** objective
- **Name:** Reliable service promises
- **Definition:** Reliable promises with usable branch discretion.

### O-02 — Protect service margin

- **Id:** O-02
- **Version:** 1
- **Status:** accepted
- **Owner:** ORG-12
- **Scope:** Fictional Northstar Episode A decision; accepted for this engagement only.
- **Effective From:** 2026-01-09
- **Effective To:** Not recorded / not applicable.
- **Review Date:** 2026-01-30
- **Access Class:** public-fictional
- **Classification:** fact
- **Confidence:** high
- **Confidence Basis:** Supplied case definition reviewed for this scope, not evidence of an achieved outcome.
- **Evidence Links:** None recorded.
- **Source Refs:**
  - Record 1
    - **Location:** ../case-study/episode-a/EVIDENCE-PACKET.md
    - **Locator:** #existing-architecture-fragments
    - **Supports:** Supplied architecture identifier and definition.
- **Review Id:** REV-A-ELEMENTS
- **Supersedes:** Not recorded / not applicable.
- **Type:** objective
- **Name:** Protect service margin
- **Definition:** Avoid transferring reliability gains into margin loss.

### O-03 — Reduce customer disruption

- **Id:** O-03
- **Version:** 1
- **Status:** accepted
- **Owner:** ORG-09
- **Scope:** Fictional Northstar Episode A decision; accepted for this engagement only.
- **Effective From:** 2026-01-09
- **Effective To:** Not recorded / not applicable.
- **Review Date:** 2026-01-30
- **Access Class:** public-fictional
- **Classification:** fact
- **Confidence:** high
- **Confidence Basis:** Supplied case definition reviewed for this scope, not evidence of an achieved outcome.
- **Evidence Links:** None recorded.
- **Source Refs:**
  - Record 1
    - **Location:** ../case-study/episode-a/EVIDENCE-PACKET.md
    - **Locator:** #existing-architecture-fragments
    - **Supports:** Supplied architecture identifier and definition.
- **Review Id:** REV-A-ELEMENTS
- **Supersedes:** Not recorded / not applicable.
- **Type:** objective
- **Name:** Reduce customer disruption
- **Definition:** Reduce avoidable disruption and repeat work; equipment availability matters.

### VS-01 — Restore Equipment Availability

- **Id:** VS-01
- **Version:** 1
- **Status:** accepted
- **Owner:** ORG-09
- **Scope:** Fictional Northstar Episode A decision; accepted for this engagement only.
- **Effective From:** 2026-01-09
- **Effective To:** Not recorded / not applicable.
- **Review Date:** 2026-01-30
- **Access Class:** public-fictional
- **Classification:** fact
- **Confidence:** high
- **Confidence Basis:** Supplied case definition reviewed for this scope, not evidence of an achieved outcome.
- **Evidence Links:** None recorded.
- **Source Refs:**
  - Record 1
    - **Location:** ../case-study/episode-a/EVIDENCE-PACKET.md
    - **Locator:** #existing-architecture-fragments
    - **Supports:** Supplied architecture identifier and definition.
- **Review Id:** REV-A-ELEMENTS
- **Supersedes:** Not recorded / not applicable.
- **Type:** value-stream
- **Name:** Restore Equipment Availability
- **Definition:** Customer value is usable equipment, not a kept revised appointment.

### ST-02 — Define service promise

- **Id:** ST-02
- **Version:** 1
- **Status:** accepted
- **Owner:** ORG-09
- **Scope:** Fictional Northstar Episode A decision; accepted for this engagement only.
- **Effective From:** 2026-01-09
- **Effective To:** Not recorded / not applicable.
- **Review Date:** 2026-01-30
- **Access Class:** public-fictional
- **Classification:** fact
- **Confidence:** high
- **Confidence Basis:** Supplied case definition reviewed for this scope, not evidence of an achieved outcome.
- **Evidence Links:** None recorded.
- **Source Refs:**
  - Record 1
    - **Location:** ../case-study/episode-a/EVIDENCE-PACKET.md
    - **Locator:** #existing-architecture-fragments
    - **Supports:** Supplied architecture identifier and definition.
- **Review Id:** REV-A-ELEMENTS
- **Supersedes:** Not recorded / not applicable.
- **Type:** value-stream-stage
- **Name:** Define service promise
- **Definition:** Convert accepted need into an understood feasible commitment.

### C-110 — Service Promise Management

- **Id:** C-110
- **Version:** 1
- **Status:** accepted
- **Owner:** ORG-09
- **Scope:** Fictional Northstar Episode A decision; accepted for this engagement only.
- **Effective From:** 2026-01-09
- **Effective To:** Not recorded / not applicable.
- **Review Date:** 2026-01-30
- **Access Class:** public-fictional
- **Classification:** fact
- **Confidence:** high
- **Confidence Basis:** Supplied case definition reviewed for this scope, not evidence of an achieved outcome.
- **Evidence Links:** None recorded.
- **Source Refs:**
  - Record 1
    - **Location:** ../case-study/episode-a/EVIDENCE-PACKET.md
    - **Locator:** #existing-architecture-fragments
    - **Supports:** Supplied architecture identifier and definition.
- **Review Id:** REV-A-ELEMENTS
- **Supersedes:** Not recorded / not applicable.
- **Type:** capability
- **Name:** Service Promise Management
- **Definition:** Govern commitments using resource signals; does not schedule technicians or reserve parts.

### C-130 — Resource Scheduling

- **Id:** C-130
- **Version:** 1
- **Status:** accepted
- **Owner:** ORG-05
- **Scope:** Fictional Northstar Episode A decision; accepted for this engagement only.
- **Effective From:** 2026-01-09
- **Effective To:** Not recorded / not applicable.
- **Review Date:** 2026-01-30
- **Access Class:** public-fictional
- **Classification:** fact
- **Confidence:** high
- **Confidence Basis:** Supplied case definition reviewed for this scope, not evidence of an achieved outcome.
- **Evidence Links:** None recorded.
- **Source Refs:**
  - Record 1
    - **Location:** ../case-study/episode-a/EVIDENCE-PACKET.md
    - **Locator:** #existing-architecture-fragments
    - **Supports:** Supplied architecture identifier and definition.
- **Review Id:** REV-A-ELEMENTS
- **Supersedes:** Not recorded / not applicable.
- **Type:** capability
- **Name:** Resource Scheduling
- **Definition:** Match work to qualified people, time, geography and capacity.

### C-140 — Parts Availability Management

- **Id:** C-140
- **Version:** 1
- **Status:** accepted
- **Owner:** ORG-08
- **Scope:** Fictional Northstar Episode A decision; accepted for this engagement only.
- **Effective From:** 2026-01-09
- **Effective To:** Not recorded / not applicable.
- **Review Date:** 2026-01-30
- **Access Class:** public-fictional
- **Classification:** fact
- **Confidence:** high
- **Confidence Basis:** Supplied case definition reviewed for this scope, not evidence of an achieved outcome.
- **Evidence Links:** None recorded.
- **Source Refs:**
  - Record 1
    - **Location:** ../case-study/episode-a/EVIDENCE-PACKET.md
    - **Locator:** #existing-architecture-fragments
    - **Supports:** Supplied architecture identifier and definition.
- **Review Id:** REV-A-ELEMENTS
- **Supersedes:** Not recorded / not applicable.
- **Type:** capability
- **Name:** Parts Availability Management
- **Definition:** Determine,reserve,position,consume,release and expire availability.

### C-170 — Service Performance Management

- **Id:** C-170
- **Version:** 1
- **Status:** accepted
- **Owner:** ORG-09
- **Scope:** Fictional Northstar Episode A decision; accepted for this engagement only.
- **Effective From:** 2026-01-09
- **Effective To:** Not recorded / not applicable.
- **Review Date:** 2026-01-30
- **Access Class:** public-fictional
- **Classification:** fact
- **Confidence:** high
- **Confidence Basis:** Supplied case definition reviewed for this scope, not evidence of an achieved outcome.
- **Evidence Links:** None recorded.
- **Source Refs:**
  - Record 1
    - **Location:** ../case-study/episode-a/EVIDENCE-PACKET.md
    - **Locator:** #existing-architecture-fragments
    - **Supports:** Supplied architecture identifier and definition.
- **Review Id:** REV-A-ELEMENTS
- **Supersedes:** Not recorded / not applicable.
- **Type:** capability
- **Name:** Service Performance Management
- **Definition:** Define and explain measures without acquiring Finance authority.

### C-180 — Business Information Governance

- **Id:** C-180
- **Version:** 1
- **Status:** accepted
- **Owner:** ORG-10
- **Scope:** Fictional Northstar Episode A decision; accepted for this engagement only.
- **Effective From:** 2026-01-09
- **Effective To:** Not recorded / not applicable.
- **Review Date:** 2026-01-30
- **Access Class:** public-fictional
- **Classification:** fact
- **Confidence:** high
- **Confidence Basis:** Supplied case definition reviewed for this scope, not evidence of an achieved outcome.
- **Evidence Links:** None recorded.
- **Source Refs:**
  - Record 1
    - **Location:** ../case-study/episode-a/EVIDENCE-PACKET.md
    - **Locator:** #existing-architecture-fragments
    - **Supports:** Supplied architecture identifier and definition.
- **Review Id:** REV-A-ELEMENTS
- **Supersedes:** Not recorded / not applicable.
- **Type:** capability
- **Name:** Business Information Governance
- **Definition:** Govern meaning,ownership,quality and semantic change.

### BO-02 — Customer Promise

- **Id:** BO-02
- **Version:** 1
- **Status:** accepted
- **Owner:** ORG-09
- **Scope:** Fictional Northstar Episode A decision; accepted for this engagement only.
- **Effective From:** 2026-01-09
- **Effective To:** Not recorded / not applicable.
- **Review Date:** 2026-01-30
- **Access Class:** public-fictional
- **Classification:** fact
- **Confidence:** high
- **Confidence Basis:** Supplied case definition reviewed for this scope, not evidence of an achieved outcome.
- **Evidence Links:** None recorded.
- **Source Refs:**
  - Record 1
    - **Location:** ../case-study/episode-a/EVIDENCE-PACKET.md
    - **Locator:** #existing-architecture-fragments
    - **Supports:** Supplied architecture identifier and definition.
- **Review Id:** REV-A-ELEMENTS
- **Supersedes:** Not recorded / not applicable.
- **Type:** business-object
- **Name:** Customer Promise
- **Definition:** Versioned commitment retaining original and revised promises.

### BO-05 — Part Reservation

- **Id:** BO-05
- **Version:** 1
- **Status:** accepted
- **Owner:** Unresolved: ORG-08 proposed; OI-02
- **Scope:** Fictional Northstar Episode A decision; accepted for this engagement only.
- **Effective From:** 2026-01-09
- **Effective To:** Not recorded / not applicable.
- **Review Date:** 2026-01-30
- **Access Class:** public-fictional
- **Classification:** unknown
- **Confidence:** insufficient
- **Confidence Basis:** Object identified; owner/source unresolved.
- **Evidence Links:** None recorded.
- **Source Refs:**
  - Record 1
    - **Location:** ../case-study/episode-a/EVIDENCE-PACKET.md
    - **Locator:** #existing-architecture-fragments
    - **Supports:** Supplied architecture identifier and definition.
- **Review Id:** REV-A-ELEMENTS
- **Supersedes:** Not recorded / not applicable.
- **Type:** business-object
- **Name:** Part Reservation
- **Definition:** Reservation state and expiry; owner and source authority unresolved.

### BO-06 — Technician Assignment

- **Id:** BO-06
- **Version:** 1
- **Status:** accepted
- **Owner:** ORG-05
- **Scope:** Fictional Northstar Episode A decision; accepted for this engagement only.
- **Effective From:** 2026-01-09
- **Effective To:** Not recorded / not applicable.
- **Review Date:** 2026-01-30
- **Access Class:** public-fictional
- **Classification:** fact
- **Confidence:** high
- **Confidence Basis:** Supplied case definition reviewed for this scope, not evidence of an achieved outcome.
- **Evidence Links:** None recorded.
- **Source Refs:**
  - Record 1
    - **Location:** ../case-study/episode-a/EVIDENCE-PACKET.md
    - **Locator:** #existing-architecture-fragments
    - **Supports:** Supplied architecture identifier and definition.
- **Review Id:** REV-A-ELEMENTS
- **Supersedes:** Not recorded / not applicable.
- **Type:** business-object
- **Name:** Technician Assignment
- **Definition:** Skill qualification and assignment acceptance are separate checks.

### I-01 — Connected Service Promise

- **Id:** I-01
- **Version:** 1
- **Status:** accepted
- **Owner:** ORG-09
- **Scope:** Fictional Northstar Episode A decision; accepted for this engagement only.
- **Effective From:** 2026-01-09
- **Effective To:** Not recorded / not applicable.
- **Review Date:** 2026-01-30
- **Access Class:** public-fictional
- **Classification:** fact
- **Confidence:** high
- **Confidence Basis:** Supplied case definition reviewed for this scope, not evidence of an achieved outcome.
- **Evidence Links:** None recorded.
- **Source Refs:**
  - Record 1
    - **Location:** ../case-study/episode-a/EVIDENCE-PACKET.md
    - **Locator:** #existing-architecture-fragments
    - **Supports:** Supplied architecture identifier and definition.
- **Review Id:** REV-A-ELEMENTS
- **Supersedes:** Not recorded / not applicable.
- **Type:** initiative
- **Name:** Connected Service Promise
- **Definition:** Proposed bounded business change, not approved technology.

### R1 — Three-branch feasibility experiment

- **Id:** R1
- **Version:** 1
- **Status:** accepted
- **Owner:** ORG-13
- **Scope:** Fictional Northstar Episode A decision; accepted for this engagement only.
- **Effective From:** 2026-01-09
- **Effective To:** Not recorded / not applicable.
- **Review Date:** 2026-01-30
- **Access Class:** public-fictional
- **Classification:** recommendation
- **Confidence:** medium
- **Confidence Basis:** Accepted as proposed design for comparison; operational approval remains separate.
- **Evidence Links:** None recorded.
- **Source Refs:**
  - Record 1
    - **Location:** ../case-study/episode-a/EVIDENCE-PACKET.md
    - **Locator:** #e-007
    - **Supports:** Proposed operating experiment and guards.
- **Review Id:** REV-A-ELEMENTS
- **Supersedes:** Not recorded / not applicable.
- **Type:** release
- **Name:** Three-branch feasibility experiment
- **Definition:** Conditional test with staged investment and separate readiness.

### M-01 — Promise adherence

- **Id:** M-01
- **Version:** 1
- **Status:** accepted
- **Owner:** ORG-09
- **Scope:** Fictional Northstar Episode A decision; accepted for this engagement only.
- **Effective From:** 2026-01-09
- **Effective To:** Not recorded / not applicable.
- **Review Date:** 2026-01-30
- **Access Class:** public-fictional
- **Classification:** fact
- **Confidence:** high
- **Confidence Basis:** Supplied case definition reviewed for this scope, not evidence of an achieved outcome.
- **Evidence Links:** None recorded.
- **Source Refs:**
  - Record 1
    - **Location:** ../case-study/episode-a/EVIDENCE-PACKET.md
    - **Locator:** #existing-architecture-fragments
    - **Supports:** Supplied architecture identifier and definition.
- **Review Id:** REV-A-ELEMENTS
- **Supersedes:** Not recorded / not applicable.
- **Type:** measure
- **Name:** Promise adherence
- **Definition:** Original/latest promise,eligibility and cancellation rules require reconciliation.

### M-02 — Avoidable repeat visits

- **Id:** M-02
- **Version:** 1
- **Status:** accepted
- **Owner:** ORG-07
- **Scope:** Fictional Northstar Episode A decision; accepted for this engagement only.
- **Effective From:** 2026-01-09
- **Effective To:** Not recorded / not applicable.
- **Review Date:** 2026-01-30
- **Access Class:** public-fictional
- **Classification:** fact
- **Confidence:** high
- **Confidence Basis:** Supplied case definition reviewed for this scope, not evidence of an achieved outcome.
- **Evidence Links:** None recorded.
- **Source Refs:**
  - Record 1
    - **Location:** ../case-study/episode-a/EVIDENCE-PACKET.md
    - **Locator:** #existing-architecture-fragments
    - **Supports:** Supplied architecture identifier and definition.
- **Review Id:** REV-A-ELEMENTS
- **Supersedes:** Not recorded / not applicable.
- **Type:** measure
- **Name:** Avoidable repeat visits
- **Definition:** Repeat visits with disputed preventable-cause coding.

### M-03 — Gross service margin

- **Id:** M-03
- **Version:** 1
- **Status:** accepted
- **Owner:** ORG-12
- **Scope:** Fictional Northstar Episode A decision; accepted for this engagement only.
- **Effective From:** 2026-01-09
- **Effective To:** Not recorded / not applicable.
- **Review Date:** 2026-01-30
- **Access Class:** public-fictional
- **Classification:** fact
- **Confidence:** high
- **Confidence Basis:** Supplied case definition reviewed for this scope, not evidence of an achieved outcome.
- **Evidence Links:** None recorded.
- **Source Refs:**
  - Record 1
    - **Location:** ../case-study/episode-a/EVIDENCE-PACKET.md
    - **Locator:** #existing-architecture-fragments
    - **Supports:** Supplied architecture identifier and definition.
- **Review Id:** REV-A-ELEMENTS
- **Supersedes:** Not recorded / not applicable.
- **Type:** measure
- **Name:** Gross service margin
- **Definition:** Finance-governed cumulative margin and work-mix interpretation.

### M-04 — Part/skill confirmation

- **Id:** M-04
- **Version:** 1
- **Status:** accepted
- **Owner:** ORG-09
- **Scope:** Fictional Northstar Episode A decision; accepted for this engagement only.
- **Effective From:** 2026-01-09
- **Effective To:** Not recorded / not applicable.
- **Review Date:** 2026-01-30
- **Access Class:** public-fictional
- **Classification:** fact
- **Confidence:** high
- **Confidence Basis:** Supplied case definition reviewed for this scope, not evidence of an achieved outcome.
- **Evidence Links:** None recorded.
- **Source Refs:**
  - Record 1
    - **Location:** ../case-study/episode-a/EVIDENCE-PACKET.md
    - **Locator:** #existing-architecture-fragments
    - **Supports:** Supplied architecture identifier and definition.
- **Review Id:** REV-A-ELEMENTS
- **Supersedes:** Not recorded / not applicable.
- **Type:** measure
- **Name:** Part/skill confirmation
- **Definition:** Pre-commitment part/skill recording, not full policy compliance.

### M-06 — Field productivity

- **Id:** M-06
- **Version:** 1
- **Status:** accepted
- **Owner:** ORG-07
- **Scope:** Fictional Northstar Episode A decision; accepted for this engagement only.
- **Effective From:** 2026-01-09
- **Effective To:** Not recorded / not applicable.
- **Review Date:** 2026-01-30
- **Access Class:** public-fictional
- **Classification:** fact
- **Confidence:** high
- **Confidence Basis:** Supplied case definition reviewed for this scope, not evidence of an achieved outcome.
- **Evidence Links:** None recorded.
- **Source Refs:**
  - Record 1
    - **Location:** ../case-study/episode-a/EVIDENCE-PACKET.md
    - **Locator:** #existing-architecture-fragments
    - **Supports:** Supplied architecture identifier and definition.
- **Review Id:** REV-A-ELEMENTS
- **Supersedes:** Not recorded / not applicable.
- **Type:** measure
- **Name:** Field productivity
- **Definition:** Productivity deterioration with work-mix explanation.

### M-07 — Policy adoption

- **Id:** M-07
- **Version:** 1
- **Status:** accepted
- **Owner:** ORG-09
- **Scope:** Fictional Northstar Episode A decision; accepted for this engagement only.
- **Effective From:** 2026-01-09
- **Effective To:** Not recorded / not applicable.
- **Review Date:** 2026-01-30
- **Access Class:** public-fictional
- **Classification:** fact
- **Confidence:** high
- **Confidence Basis:** Supplied case definition reviewed for this scope, not evidence of an achieved outcome.
- **Evidence Links:** None recorded.
- **Source Refs:**
  - Record 1
    - **Location:** ../case-study/episode-a/EVIDENCE-PACKET.md
    - **Locator:** #existing-architecture-fragments
    - **Supports:** Supplied architecture identifier and definition.
- **Review Id:** REV-A-ELEMENTS
- **Supersedes:** Not recorded / not applicable.
- **Type:** measure
- **Name:** Policy adoption
- **Definition:** Complete workflow including valid approved exceptions.

### M-08 — Cost and capacity

- **Id:** M-08
- **Version:** 1
- **Status:** accepted
- **Owner:** ORG-12
- **Scope:** Fictional Northstar Episode A decision; accepted for this engagement only.
- **Effective From:** 2026-01-09
- **Effective To:** Not recorded / not applicable.
- **Review Date:** 2026-01-30
- **Access Class:** public-fictional
- **Classification:** fact
- **Confidence:** high
- **Confidence Basis:** Supplied case definition reviewed for this scope, not evidence of an achieved outcome.
- **Evidence Links:** None recorded.
- **Source Refs:**
  - Record 1
    - **Location:** ../case-study/episode-a/EVIDENCE-PACKET.md
    - **Locator:** #existing-architecture-fragments
    - **Supports:** Supplied architecture identifier and definition.
- **Review Id:** REV-A-ELEMENTS
- **Supersedes:** Not recorded / not applicable.
- **Type:** measure
- **Name:** Cost and capacity
- **Definition:** Fully loaded cumulative cost and peak temporary FTE.

### POL-01 — Service Promise Policy

- **Id:** POL-01
- **Version:** 1
- **Status:** accepted
- **Owner:** ORG-09
- **Scope:** Fictional Northstar Episode A decision; accepted for this engagement only.
- **Effective From:** 2026-01-09
- **Effective To:** Not recorded / not applicable.
- **Review Date:** 2026-01-30
- **Access Class:** public-fictional
- **Classification:** recommendation
- **Confidence:** medium
- **Confidence Basis:** Accepted as proposed design for comparison; operational approval remains separate.
- **Evidence Links:** None recorded.
- **Source Refs:**
  - Record 1
    - **Location:** ../case-study/episode-a/EVIDENCE-PACKET.md
    - **Locator:** #e-007
    - **Supports:** Proposed operating experiment and guards.
- **Review Id:** REV-A-ELEMENTS
- **Supersedes:** Not recorded / not applicable.
- **Type:** policy
- **Name:** Service Promise Policy
- **Definition:** Proposed confirmation,exception,change,communication and recovery rules.

## Relationships

### RL-001

- **Id:** RL-001
- **Version:** 1
- **Status:** accepted
- **Owner:** Avery Chen / architecture stewardship
- **Scope:** Fictional Northstar Episode A decision; accepted for this engagement only.
- **Effective From:** 2026-01-09
- **Effective To:** Not recorded / not applicable.
- **Review Date:** 2026-01-30
- **Access Class:** public-fictional
- **Classification:** inference
- **Confidence:** medium
- **Confidence Basis:** Typed bounded inference/design, not causal proof or operating authorization.
- **Evidence Links:** None recorded.
- **Source Refs:**
  - Record 1
    - **Location:** ../case-study/episode-a/EVIDENCE-PACKET.md
    - **Locator:** #existing-architecture-fragments
    - **Supports:** Supplied architecture identifier and definition.
- **Review Id:** REV-A-RELATIONSHIPS
- **Supersedes:** Not recorded / not applicable.
- **Source Id:** O-01
- **Type:** guides
- **Target Id:** VS-01

### RL-002

- **Id:** RL-002
- **Version:** 1
- **Status:** accepted
- **Owner:** Avery Chen / architecture stewardship
- **Scope:** Fictional Northstar Episode A decision; accepted for this engagement only.
- **Effective From:** 2026-01-09
- **Effective To:** Not recorded / not applicable.
- **Review Date:** 2026-01-30
- **Access Class:** public-fictional
- **Classification:** inference
- **Confidence:** medium
- **Confidence Basis:** Typed bounded inference/design, not causal proof or operating authorization.
- **Evidence Links:** None recorded.
- **Source Refs:**
  - Record 1
    - **Location:** ../case-study/episode-a/EVIDENCE-PACKET.md
    - **Locator:** #existing-architecture-fragments
    - **Supports:** Supplied architecture identifier and definition.
- **Review Id:** REV-A-RELATIONSHIPS
- **Supersedes:** Not recorded / not applicable.
- **Source Id:** O-03
- **Type:** guides
- **Target Id:** VS-01

### RL-003

- **Id:** RL-003
- **Version:** 1
- **Status:** accepted
- **Owner:** Avery Chen / architecture stewardship
- **Scope:** Fictional Northstar Episode A decision; accepted for this engagement only.
- **Effective From:** 2026-01-09
- **Effective To:** Not recorded / not applicable.
- **Review Date:** 2026-01-30
- **Access Class:** public-fictional
- **Classification:** inference
- **Confidence:** medium
- **Confidence Basis:** Typed bounded inference/design, not causal proof or operating authorization.
- **Evidence Links:** None recorded.
- **Source Refs:**
  - Record 1
    - **Location:** ../case-study/episode-a/EVIDENCE-PACKET.md
    - **Locator:** #existing-architecture-fragments
    - **Supports:** Supplied architecture identifier and definition.
- **Review Id:** REV-A-RELATIONSHIPS
- **Supersedes:** Not recorded / not applicable.
- **Source Id:** VS-01
- **Type:** contains
- **Target Id:** ST-02

### RL-004

- **Id:** RL-004
- **Version:** 1
- **Status:** accepted
- **Owner:** Avery Chen / architecture stewardship
- **Scope:** Fictional Northstar Episode A decision; accepted for this engagement only.
- **Effective From:** 2026-01-09
- **Effective To:** Not recorded / not applicable.
- **Review Date:** 2026-01-30
- **Access Class:** public-fictional
- **Classification:** inference
- **Confidence:** medium
- **Confidence Basis:** Typed bounded inference/design, not causal proof or operating authorization.
- **Evidence Links:** None recorded.
- **Source Refs:**
  - Record 1
    - **Location:** ../case-study/episode-a/EVIDENCE-PACKET.md
    - **Locator:** #existing-architecture-fragments
    - **Supports:** Supplied architecture identifier and definition.
- **Review Id:** REV-A-RELATIONSHIPS
- **Supersedes:** Not recorded / not applicable.
- **Source Id:** C-110
- **Type:** enables
- **Target Id:** ST-02

### RL-005

- **Id:** RL-005
- **Version:** 1
- **Status:** accepted
- **Owner:** Avery Chen / architecture stewardship
- **Scope:** Fictional Northstar Episode A decision; accepted for this engagement only.
- **Effective From:** 2026-01-09
- **Effective To:** Not recorded / not applicable.
- **Review Date:** 2026-01-30
- **Access Class:** public-fictional
- **Classification:** inference
- **Confidence:** medium
- **Confidence Basis:** Typed bounded inference/design, not causal proof or operating authorization.
- **Evidence Links:** None recorded.
- **Source Refs:**
  - Record 1
    - **Location:** ../case-study/episode-a/EVIDENCE-PACKET.md
    - **Locator:** #existing-architecture-fragments
    - **Supports:** Supplied architecture identifier and definition.
- **Review Id:** REV-A-RELATIONSHIPS
- **Supersedes:** Not recorded / not applicable.
- **Source Id:** C-130
- **Type:** supplies-signal-to
- **Target Id:** C-110

### RL-006

- **Id:** RL-006
- **Version:** 1
- **Status:** accepted
- **Owner:** Avery Chen / architecture stewardship
- **Scope:** Fictional Northstar Episode A decision; accepted for this engagement only.
- **Effective From:** 2026-01-09
- **Effective To:** Not recorded / not applicable.
- **Review Date:** 2026-01-30
- **Access Class:** public-fictional
- **Classification:** inference
- **Confidence:** medium
- **Confidence Basis:** Typed bounded inference/design, not causal proof or operating authorization.
- **Evidence Links:** None recorded.
- **Source Refs:**
  - Record 1
    - **Location:** ../case-study/episode-a/EVIDENCE-PACKET.md
    - **Locator:** #existing-architecture-fragments
    - **Supports:** Supplied architecture identifier and definition.
- **Review Id:** REV-A-RELATIONSHIPS
- **Supersedes:** Not recorded / not applicable.
- **Source Id:** C-140
- **Type:** supplies-signal-to
- **Target Id:** C-110

### RL-007

- **Id:** RL-007
- **Version:** 1
- **Status:** accepted
- **Owner:** Avery Chen / architecture stewardship
- **Scope:** Fictional Northstar Episode A decision; accepted for this engagement only.
- **Effective From:** 2026-01-09
- **Effective To:** Not recorded / not applicable.
- **Review Date:** 2026-01-30
- **Access Class:** public-fictional
- **Classification:** inference
- **Confidence:** medium
- **Confidence Basis:** Typed bounded inference/design, not causal proof or operating authorization.
- **Evidence Links:** None recorded.
- **Source Refs:**
  - Record 1
    - **Location:** ../case-study/episode-a/EVIDENCE-PACKET.md
    - **Locator:** #existing-architecture-fragments
    - **Supports:** Supplied architecture identifier and definition.
- **Review Id:** REV-A-RELATIONSHIPS
- **Supersedes:** Not recorded / not applicable.
- **Source Id:** C-110
- **Type:** governs
- **Target Id:** BO-02

### RL-008

- **Id:** RL-008
- **Version:** 1
- **Status:** accepted
- **Owner:** Avery Chen / architecture stewardship
- **Scope:** Fictional Northstar Episode A decision; accepted for this engagement only.
- **Effective From:** 2026-01-09
- **Effective To:** Not recorded / not applicable.
- **Review Date:** 2026-01-30
- **Access Class:** public-fictional
- **Classification:** inference
- **Confidence:** medium
- **Confidence Basis:** Typed bounded inference/design, not causal proof or operating authorization.
- **Evidence Links:** None recorded.
- **Source Refs:**
  - Record 1
    - **Location:** ../case-study/episode-a/EVIDENCE-PACKET.md
    - **Locator:** #existing-architecture-fragments
    - **Supports:** Supplied architecture identifier and definition.
- **Review Id:** REV-A-RELATIONSHIPS
- **Supersedes:** Not recorded / not applicable.
- **Source Id:** C-140
- **Type:** governs
- **Target Id:** BO-05

### RL-009

- **Id:** RL-009
- **Version:** 1
- **Status:** accepted
- **Owner:** Avery Chen / architecture stewardship
- **Scope:** Fictional Northstar Episode A decision; accepted for this engagement only.
- **Effective From:** 2026-01-09
- **Effective To:** Not recorded / not applicable.
- **Review Date:** 2026-01-30
- **Access Class:** public-fictional
- **Classification:** inference
- **Confidence:** medium
- **Confidence Basis:** Typed bounded inference/design, not causal proof or operating authorization.
- **Evidence Links:** None recorded.
- **Source Refs:**
  - Record 1
    - **Location:** ../case-study/episode-a/EVIDENCE-PACKET.md
    - **Locator:** #existing-architecture-fragments
    - **Supports:** Supplied architecture identifier and definition.
- **Review Id:** REV-A-RELATIONSHIPS
- **Supersedes:** Not recorded / not applicable.
- **Source Id:** C-130
- **Type:** governs
- **Target Id:** BO-06

### RL-010

- **Id:** RL-010
- **Version:** 1
- **Status:** accepted
- **Owner:** Avery Chen / architecture stewardship
- **Scope:** Fictional Northstar Episode A decision; accepted for this engagement only.
- **Effective From:** 2026-01-09
- **Effective To:** Not recorded / not applicable.
- **Review Date:** 2026-01-30
- **Access Class:** public-fictional
- **Classification:** inference
- **Confidence:** medium
- **Confidence Basis:** Typed bounded inference/design, not causal proof or operating authorization.
- **Evidence Links:** None recorded.
- **Source Refs:**
  - Record 1
    - **Location:** ../case-study/episode-a/EVIDENCE-PACKET.md
    - **Locator:** #existing-architecture-fragments
    - **Supports:** Supplied architecture identifier and definition.
- **Review Id:** REV-A-RELATIONSHIPS
- **Supersedes:** Not recorded / not applicable.
- **Source Id:** C-170
- **Type:** measures
- **Target Id:** M-01

### RL-011

- **Id:** RL-011
- **Version:** 1
- **Status:** accepted
- **Owner:** Avery Chen / architecture stewardship
- **Scope:** Fictional Northstar Episode A decision; accepted for this engagement only.
- **Effective From:** 2026-01-09
- **Effective To:** Not recorded / not applicable.
- **Review Date:** 2026-01-30
- **Access Class:** public-fictional
- **Classification:** inference
- **Confidence:** medium
- **Confidence Basis:** Typed bounded inference/design, not causal proof or operating authorization.
- **Evidence Links:** None recorded.
- **Source Refs:**
  - Record 1
    - **Location:** ../case-study/episode-a/EVIDENCE-PACKET.md
    - **Locator:** #existing-architecture-fragments
    - **Supports:** Supplied architecture identifier and definition.
- **Review Id:** REV-A-RELATIONSHIPS
- **Supersedes:** Not recorded / not applicable.
- **Source Id:** C-170
- **Type:** measures
- **Target Id:** M-04

### RL-012

- **Id:** RL-012
- **Version:** 1
- **Status:** accepted
- **Owner:** Avery Chen / architecture stewardship
- **Scope:** Fictional Northstar Episode A decision; accepted for this engagement only.
- **Effective From:** 2026-01-09
- **Effective To:** Not recorded / not applicable.
- **Review Date:** 2026-01-30
- **Access Class:** public-fictional
- **Classification:** recommendation
- **Confidence:** medium
- **Confidence Basis:** Typed bounded inference/design, not causal proof or operating authorization.
- **Evidence Links:** None recorded.
- **Source Refs:**
  - Record 1
    - **Location:** ../case-study/episode-a/EVIDENCE-PACKET.md
    - **Locator:** #existing-architecture-fragments
    - **Supports:** Supplied architecture identifier and definition.
- **Review Id:** REV-A-RELATIONSHIPS
- **Supersedes:** Not recorded / not applicable.
- **Source Id:** R1
- **Type:** changes
- **Target Id:** C-110

### RL-013

- **Id:** RL-013
- **Version:** 1
- **Status:** accepted
- **Owner:** Avery Chen / architecture stewardship
- **Scope:** Fictional Northstar Episode A decision; accepted for this engagement only.
- **Effective From:** 2026-01-09
- **Effective To:** Not recorded / not applicable.
- **Review Date:** 2026-01-30
- **Access Class:** public-fictional
- **Classification:** recommendation
- **Confidence:** medium
- **Confidence Basis:** Typed bounded inference/design, not causal proof or operating authorization.
- **Evidence Links:** None recorded.
- **Source Refs:**
  - Record 1
    - **Location:** ../case-study/episode-a/EVIDENCE-PACKET.md
    - **Locator:** #existing-architecture-fragments
    - **Supports:** Supplied architecture identifier and definition.
- **Review Id:** REV-A-RELATIONSHIPS
- **Supersedes:** Not recorded / not applicable.
- **Source Id:** R1
- **Type:** changes
- **Target Id:** C-130

### RL-014

- **Id:** RL-014
- **Version:** 1
- **Status:** accepted
- **Owner:** Avery Chen / architecture stewardship
- **Scope:** Fictional Northstar Episode A decision; accepted for this engagement only.
- **Effective From:** 2026-01-09
- **Effective To:** Not recorded / not applicable.
- **Review Date:** 2026-01-30
- **Access Class:** public-fictional
- **Classification:** recommendation
- **Confidence:** medium
- **Confidence Basis:** Typed bounded inference/design, not causal proof or operating authorization.
- **Evidence Links:** None recorded.
- **Source Refs:**
  - Record 1
    - **Location:** ../case-study/episode-a/EVIDENCE-PACKET.md
    - **Locator:** #existing-architecture-fragments
    - **Supports:** Supplied architecture identifier and definition.
- **Review Id:** REV-A-RELATIONSHIPS
- **Supersedes:** Not recorded / not applicable.
- **Source Id:** R1
- **Type:** changes
- **Target Id:** C-140

### RL-015

- **Id:** RL-015
- **Version:** 1
- **Status:** accepted
- **Owner:** Avery Chen / architecture stewardship
- **Scope:** Fictional Northstar Episode A decision; accepted for this engagement only.
- **Effective From:** 2026-01-09
- **Effective To:** Not recorded / not applicable.
- **Review Date:** 2026-01-30
- **Access Class:** public-fictional
- **Classification:** recommendation
- **Confidence:** medium
- **Confidence Basis:** Typed bounded inference/design, not causal proof or operating authorization.
- **Evidence Links:** None recorded.
- **Source Refs:**
  - Record 1
    - **Location:** ../case-study/episode-a/EVIDENCE-PACKET.md
    - **Locator:** #existing-architecture-fragments
    - **Supports:** Supplied architecture identifier and definition.
- **Review Id:** REV-A-RELATIONSHIPS
- **Supersedes:** Not recorded / not applicable.
- **Source Id:** R1
- **Type:** changes
- **Target Id:** C-170

### RL-016

- **Id:** RL-016
- **Version:** 1
- **Status:** accepted
- **Owner:** Avery Chen / architecture stewardship
- **Scope:** Fictional Northstar Episode A decision; accepted for this engagement only.
- **Effective From:** 2026-01-09
- **Effective To:** Not recorded / not applicable.
- **Review Date:** 2026-01-30
- **Access Class:** public-fictional
- **Classification:** recommendation
- **Confidence:** medium
- **Confidence Basis:** Typed bounded inference/design, not causal proof or operating authorization.
- **Evidence Links:** None recorded.
- **Source Refs:**
  - Record 1
    - **Location:** ../case-study/episode-a/EVIDENCE-PACKET.md
    - **Locator:** #existing-architecture-fragments
    - **Supports:** Supplied architecture identifier and definition.
- **Review Id:** REV-A-RELATIONSHIPS
- **Supersedes:** Not recorded / not applicable.
- **Source Id:** R1
- **Type:** changes
- **Target Id:** C-180

### RL-017

- **Id:** RL-017
- **Version:** 1
- **Status:** accepted
- **Owner:** Avery Chen / architecture stewardship
- **Scope:** Fictional Northstar Episode A decision; accepted for this engagement only.
- **Effective From:** 2026-01-09
- **Effective To:** Not recorded / not applicable.
- **Review Date:** 2026-01-30
- **Access Class:** public-fictional
- **Classification:** recommendation
- **Confidence:** medium
- **Confidence Basis:** Typed bounded inference/design, not causal proof or operating authorization.
- **Evidence Links:** None recorded.
- **Source Refs:**
  - Record 1
    - **Location:** ../case-study/episode-a/EVIDENCE-PACKET.md
    - **Locator:** #existing-architecture-fragments
    - **Supports:** Supplied architecture identifier and definition.
- **Review Id:** REV-A-RELATIONSHIPS
- **Supersedes:** Not recorded / not applicable.
- **Source Id:** R1
- **Type:** part-of
- **Target Id:** I-01

### RL-018

- **Id:** RL-018
- **Version:** 1
- **Status:** accepted
- **Owner:** Avery Chen / architecture stewardship
- **Scope:** Fictional Northstar Episode A decision; accepted for this engagement only.
- **Effective From:** 2026-01-09
- **Effective To:** Not recorded / not applicable.
- **Review Date:** 2026-01-30
- **Access Class:** public-fictional
- **Classification:** inference
- **Confidence:** medium
- **Confidence Basis:** Typed bounded inference/design, not causal proof or operating authorization.
- **Evidence Links:** None recorded.
- **Source Refs:**
  - Record 1
    - **Location:** ../case-study/episode-a/EVIDENCE-PACKET.md
    - **Locator:** #existing-architecture-fragments
    - **Supports:** Supplied architecture identifier and definition.
- **Review Id:** REV-A-RELATIONSHIPS
- **Supersedes:** Not recorded / not applicable.
- **Source Id:** M-01
- **Type:** evaluates
- **Target Id:** O-01

### RL-019

- **Id:** RL-019
- **Version:** 1
- **Status:** accepted
- **Owner:** Avery Chen / architecture stewardship
- **Scope:** Fictional Northstar Episode A decision; accepted for this engagement only.
- **Effective From:** 2026-01-09
- **Effective To:** Not recorded / not applicable.
- **Review Date:** 2026-01-30
- **Access Class:** public-fictional
- **Classification:** inference
- **Confidence:** medium
- **Confidence Basis:** Typed bounded inference/design, not causal proof or operating authorization.
- **Evidence Links:** None recorded.
- **Source Refs:**
  - Record 1
    - **Location:** ../case-study/episode-a/EVIDENCE-PACKET.md
    - **Locator:** #existing-architecture-fragments
    - **Supports:** Supplied architecture identifier and definition.
- **Review Id:** REV-A-RELATIONSHIPS
- **Supersedes:** Not recorded / not applicable.
- **Source Id:** M-03
- **Type:** evaluates
- **Target Id:** O-02

### RL-020

- **Id:** RL-020
- **Version:** 1
- **Status:** accepted
- **Owner:** Avery Chen / architecture stewardship
- **Scope:** Fictional Northstar Episode A decision; accepted for this engagement only.
- **Effective From:** 2026-01-09
- **Effective To:** Not recorded / not applicable.
- **Review Date:** 2026-01-30
- **Access Class:** public-fictional
- **Classification:** inference
- **Confidence:** medium
- **Confidence Basis:** Typed bounded inference/design, not causal proof or operating authorization.
- **Evidence Links:** None recorded.
- **Source Refs:**
  - Record 1
    - **Location:** ../case-study/episode-a/EVIDENCE-PACKET.md
    - **Locator:** #existing-architecture-fragments
    - **Supports:** Supplied architecture identifier and definition.
- **Review Id:** REV-A-RELATIONSHIPS
- **Supersedes:** Not recorded / not applicable.
- **Source Id:** M-02
- **Type:** evaluates
- **Target Id:** O-03

### RL-021

- **Id:** RL-021
- **Version:** 1
- **Status:** accepted
- **Owner:** Avery Chen / architecture stewardship
- **Scope:** Fictional Northstar Episode A decision; accepted for this engagement only.
- **Effective From:** 2026-01-09
- **Effective To:** Not recorded / not applicable.
- **Review Date:** 2026-01-30
- **Access Class:** public-fictional
- **Classification:** inference
- **Confidence:** medium
- **Confidence Basis:** Typed bounded inference/design, not causal proof or operating authorization.
- **Evidence Links:** None recorded.
- **Source Refs:**
  - Record 1
    - **Location:** ../case-study/episode-a/EVIDENCE-PACKET.md
    - **Locator:** #existing-architecture-fragments
    - **Supports:** Supplied architecture identifier and definition.
- **Review Id:** REV-A-RELATIONSHIPS
- **Supersedes:** Not recorded / not applicable.
- **Source Id:** I-01
- **Type:** supports
- **Target Id:** O-01

### RL-022

- **Id:** RL-022
- **Version:** 1
- **Status:** accepted
- **Owner:** Avery Chen / architecture stewardship
- **Scope:** Fictional Northstar Episode A decision; accepted for this engagement only.
- **Effective From:** 2026-01-09
- **Effective To:** Not recorded / not applicable.
- **Review Date:** 2026-01-30
- **Access Class:** public-fictional
- **Classification:** inference
- **Confidence:** medium
- **Confidence Basis:** Typed bounded inference/design, not causal proof or operating authorization.
- **Evidence Links:** None recorded.
- **Source Refs:**
  - Record 1
    - **Location:** ../case-study/episode-a/EVIDENCE-PACKET.md
    - **Locator:** #existing-architecture-fragments
    - **Supports:** Supplied architecture identifier and definition.
- **Review Id:** REV-A-RELATIONSHIPS
- **Supersedes:** Not recorded / not applicable.
- **Source Id:** R1
- **Type:** depends-on
- **Target Id:** POL-01

## Reviews

### REV-A-ELEMENTS

- **Id:** REV-A-ELEMENTS
- **Target Type:** elements
- **Target Ids:**
  - O-01
  - O-02
  - O-03
  - VS-01
  - ST-02
  - C-110
  - C-130
  - C-140
  - C-170
  - C-180
  - BO-02
  - BO-05
  - BO-06
  - I-01
  - R1
  - M-01
  - M-02
  - M-03
  - M-04
  - M-06
  - M-07
  - M-08
  - POL-01
- **Disposition:** accept
- **Reviewer:** Avery Chen
- **Reviewer Role:** ORG-14 business architect
- **Reviewed At:** 2026-01-09T14:00:00Z
- **Rationale:** Bounded definitions accepted; BO-05 authority unresolved; R1/policy remain design proposals.
- **Required Change:** Not recorded / not applicable.

### REV-A-RELATIONSHIPS

- **Id:** REV-A-RELATIONSHIPS
- **Target Type:** relationships
- **Target Ids:**
  - RL-001
  - RL-002
  - RL-003
  - RL-004
  - RL-005
  - RL-006
  - RL-007
  - RL-008
  - RL-009
  - RL-010
  - RL-011
  - RL-012
  - RL-013
  - RL-014
  - RL-015
  - RL-016
  - RL-017
  - RL-018
  - RL-019
  - RL-020
  - RL-021
  - RL-022
- **Disposition:** accept
- **Reviewer:** Avery Chen
- **Reviewer Role:** ORG-14 business architect
- **Reviewed At:** 2026-01-09T14:00:00Z
- **Rationale:** Atomic typed relationships accepted as disclosed inference/design, not causal proof.
- **Required Change:** Not recorded / not applicable.

### REV-AN-A-01

- **Id:** REV-AN-A-01
- **Target Type:** analyses
- **Target Ids:**
  - AN-A-01
- **Disposition:** accept
- **Reviewer:** Avery Chen
- **Reviewer Role:** ORG-14 business architect
- **Reviewed At:** 2026-01-09T14:00:00Z
- **Rationale:** Accept the bounded finding with its limitations.
- **Required Change:** Not recorded / not applicable.

### REV-AN-A-02

- **Id:** REV-AN-A-02
- **Target Type:** analyses
- **Target Ids:**
  - AN-A-02
- **Disposition:** reject
- **Reviewer:** Avery Chen
- **Reviewer Role:** ORG-14 business architect
- **Reviewed At:** 2026-01-09T14:00:00Z
- **Rationale:** Source does not establish asserted value or representativeness. Preserve this rejection.
- **Required Change:** Not recorded / not applicable.

### REV-AN-A-03

- **Id:** REV-AN-A-03
- **Target Type:** analyses
- **Target Ids:**
  - AN-A-03
- **Disposition:** reject
- **Reviewer:** Avery Chen
- **Reviewer Role:** ORG-14 business architect
- **Reviewed At:** 2026-01-09T14:00:00Z
- **Rationale:** Source does not establish asserted value or representativeness. Preserve this rejection.
- **Required Change:** Not recorded / not applicable.

### REV-AN-A-04

- **Id:** REV-AN-A-04
- **Target Type:** analyses
- **Target Ids:**
  - AN-A-04
- **Disposition:** accept
- **Reviewer:** Avery Chen
- **Reviewer Role:** ORG-14 business architect
- **Reviewed At:** 2026-01-09T14:00:00Z
- **Rationale:** Accept the bounded finding with its limitations.
- **Required Change:** Not recorded / not applicable.

### REV-DEC-001

- **Id:** REV-DEC-001
- **Target Type:** decisions
- **Target Ids:**
  - DEC-001
- **Disposition:** accept
- **Reviewer:** Jordan Reed
- **Reviewer Role:** ORG-13 Council chair
- **Reviewed At:** 2026-01-09T16:00:00Z
- **Rationale:** Authored fictional decision; SCALE does not supply approval.
- **Required Change:** Not recorded / not applicable.

### REV-DEC-002

- **Id:** REV-DEC-002
- **Target Type:** decisions
- **Target Ids:**
  - DEC-002
- **Disposition:** accept
- **Reviewer:** Jordan Reed
- **Reviewer Role:** ORG-13 Council chair
- **Reviewed At:** 2026-01-09T16:00:00Z
- **Rationale:** Authored fictional decision; SCALE does not supply approval.
- **Required Change:** Not recorded / not applicable.

## Proposals

### PR-A-01

- **Id:** PR-A-01
- **Kind:** finding
- **Target Type:** analyses
- **Target Ids:**
  - AN-A-01
- **Statement:** Authorize the up-to-$15k diagnostic now within a conditional A1 envelope; release later tranches only if decision-changing operating uncertainty remains. Assess A4 seriously; defer A3.
- **Evidence Links:**
  - Record 1
    - **Evidence Id:** E-003
    - **Claim Id:** E-003.2
    - **Locator:** #e-003 / E-003.2
    - **Supports:** Allocation, reservation, expiry and refresh have distinct meanings.
  - Record 2
    - **Evidence Id:** E-004
    - **Claim Id:** E-004.4
    - **Locator:** #e-004 / E-004.4
    - **Supports:** A4 narrow feed/exception queue: $60–120k, 1–2 FTE, contingent on source semantics; not a scarcity/travel/policy solution.
  - Record 3
    - **Evidence Id:** E-005
    - **Claim Id:** E-005.5
    - **Locator:** #e-005 / E-005.5
    - **Supports:** Resolve decision-changing uncertainty cheaply before material commitment.
  - Record 4
    - **Evidence Id:** E-007
    - **Claim Id:** E-007.1
    - **Locator:** #e-007 / E-007.1
    - **Supports:** Five-day diagnostic within $15k included in eventual A1 cap.
  - Record 5
    - **Evidence Id:** E-007
    - **Claim Id:** E-007.2
    - **Locator:** #e-007 / E-007.2
    - **Supports:** Proposed cumulative stages:$15k diagnostic,$75k preparation,$300k after entry.
- **Classification:** recommendation
- **Confidence:** medium
- **Confidence Basis:** Evidence supports only the bounded assertion; limitations remain visible.
- **Required Change:** Not recorded / not applicable.
- **Status:** reviewed
- **Review Id:** REV-AN-A-01

### PR-A-02

- **Id:** PR-A-02
- **Kind:** finding
- **Target Type:** analyses
- **Target Ids:**
  - AN-A-02
- **Statement:** Buying the demonstrated platform will produce the intended service and margin value.
- **Evidence Links:**
  - Record 1
    - **Evidence Id:** E-004
    - **Claim Id:** E-004.1
    - **Locator:** #e-004 / E-004.1
    - **Supports:** Demo blocked commitments with absent part/skill fields.
  - Record 2
    - **Evidence Id:** E-004
    - **Claim Id:** E-004.2
    - **Locator:** #e-004 / E-004.2
    - **Supports:** No live feed, representative rural test, adoption or value experiment.
- **Classification:** assumption
- **Confidence:** insufficient
- **Confidence Basis:** Evidence supports only the bounded assertion; limitations remain visible.
- **Required Change:** Not recorded / not applicable.
- **Status:** reviewed
- **Review Id:** REV-AN-A-02

### PR-A-03

- **Id:** PR-A-03
- **Kind:** finding
- **Target Type:** analyses
- **Target Ids:**
  - AN-A-03
- **Statement:** Three purposively selected branches establish enterprise repeatability.
- **Evidence Links:**
  - Record 1
    - **Evidence Id:** E-007
    - **Claim Id:** E-007.4
    - **Locator:** #e-007 / E-007.4
    - **Supports:** Readiness,customer harm and source authority may stop a test after analysis is sufficient.
- **Classification:** assumption
- **Confidence:** insufficient
- **Confidence Basis:** Evidence supports only the bounded assertion; limitations remain visible.
- **Required Change:** Not recorded / not applicable.
- **Status:** reviewed
- **Review Id:** REV-AN-A-03

### PR-A-04

- **Id:** PR-A-04
- **Kind:** finding
- **Target Type:** analyses
- **Target Ids:**
  - AN-A-04
- **Statement:** BO-05 ownership and source authority remain unresolved; the candidate inventory record is not established enterprise authority.
- **Evidence Links:**
  - Record 1
    - **Evidence Id:** E-003
    - **Claim Id:** E-003.2
    - **Locator:** #e-003 / E-003.2
    - **Supports:** Allocation, reservation, expiry and refresh have distinct meanings.
  - Record 2
    - **Evidence Id:** E-003
    - **Claim Id:** E-003.5
    - **Locator:** #e-003 / E-003.5
    - **Supports:** Identifiers/timestamps do not establish consistent source semantics.
- **Classification:** unknown
- **Confidence:** high
- **Confidence Basis:** Evidence supports only the bounded assertion; limitations remain visible.
- **Required Change:** Not recorded / not applicable.
- **Status:** reviewed
- **Review Id:** REV-AN-A-04

## Analyses

### AN-A-01

- **Id:** AN-A-01
- **Question:** What is the smallest defensible next commitment to improve customer service-promise reliability?
- **Statement:** Authorize the up-to-$15k diagnostic now within a conditional A1 envelope; release later tranches only if decision-changing operating uncertainty remains. Assess A4 seriously; defer A3.
- **Classification:** recommendation
- **Confidence:** medium
- **Confidence Basis:** Evidence supports only the bounded assertion; limitations remain visible.
- **Scope:** Episode A; no readiness or outcome evidence.
- **As Of:** 2026-01-09T12:00:00Z
- **Status:** accepted
- **Path:**
  - O-01
  - RL-001
  - VS-01
  - RL-003
  - ST-02
  - C-110
  - C-140
  - BO-05
  - I-01
  - R1
- **Evidence Links:**
  - Record 1
    - **Evidence Id:** E-003
    - **Claim Id:** E-003.2
    - **Locator:** #e-003 / E-003.2
    - **Supports:** Allocation, reservation, expiry and refresh have distinct meanings.
  - Record 2
    - **Evidence Id:** E-004
    - **Claim Id:** E-004.4
    - **Locator:** #e-004 / E-004.4
    - **Supports:** A4 narrow feed/exception queue: $60–120k, 1–2 FTE, contingent on source semantics; not a scarcity/travel/policy solution.
  - Record 3
    - **Evidence Id:** E-005
    - **Claim Id:** E-005.5
    - **Locator:** #e-005 / E-005.5
    - **Supports:** Resolve decision-changing uncertainty cheaply before material commitment.
  - Record 4
    - **Evidence Id:** E-007
    - **Claim Id:** E-007.1
    - **Locator:** #e-007 / E-007.1
    - **Supports:** Five-day diagnostic within $15k included in eventual A1 cap.
  - Record 5
    - **Evidence Id:** E-007
    - **Claim Id:** E-007.2
    - **Locator:** #e-007 / E-007.2
    - **Supports:** Proposed cumulative stages:$15k diagnostic,$75k preparation,$300k after entry.
- **Source Refs:** None recorded.
- **Conflicts:**
  - Policy,information,capacity and measurement may contribute differently.
- **Implication:** Keep investment,readiness,expansion and procurement separate.
- **Next Action:** Named Council and source-owner review.
- **Review Id:** REV-AN-A-01
- **Supersedes:** Not recorded / not applicable.

### AN-A-02

- **Id:** AN-A-02
- **Question:** What is the smallest defensible next commitment to improve customer service-promise reliability?
- **Statement:** Buying the demonstrated platform will produce the intended service and margin value.
- **Classification:** assumption
- **Confidence:** insufficient
- **Confidence Basis:** Evidence supports only the bounded assertion; limitations remain visible.
- **Scope:** Episode A; no readiness or outcome evidence.
- **As Of:** 2026-01-09T12:00:00Z
- **Status:** rejected
- **Path:**
  - O-01
  - RL-001
  - VS-01
  - RL-003
  - ST-02
  - C-110
  - C-140
  - BO-05
  - I-01
  - R1
- **Evidence Links:**
  - Record 1
    - **Evidence Id:** E-004
    - **Claim Id:** E-004.1
    - **Locator:** #e-004 / E-004.1
    - **Supports:** Demo blocked commitments with absent part/skill fields.
  - Record 2
    - **Evidence Id:** E-004
    - **Claim Id:** E-004.2
    - **Locator:** #e-004 / E-004.2
    - **Supports:** No live feed, representative rural test, adoption or value experiment.
- **Source Refs:** None recorded.
- **Conflicts:**
  - Policy,information,capacity and measurement may contribute differently.
- **Implication:** Keep investment,readiness,expansion and procurement separate.
- **Next Action:** Named Council and source-owner review.
- **Review Id:** REV-AN-A-02
- **Supersedes:** Not recorded / not applicable.

### AN-A-03

- **Id:** AN-A-03
- **Question:** What is the smallest defensible next commitment to improve customer service-promise reliability?
- **Statement:** Three purposively selected branches establish enterprise repeatability.
- **Classification:** assumption
- **Confidence:** insufficient
- **Confidence Basis:** Evidence supports only the bounded assertion; limitations remain visible.
- **Scope:** Episode A; no readiness or outcome evidence.
- **As Of:** 2026-01-09T12:00:00Z
- **Status:** rejected
- **Path:**
  - O-01
  - RL-001
  - VS-01
  - RL-003
  - ST-02
  - C-110
  - C-140
  - BO-05
  - I-01
  - R1
- **Evidence Links:**
  - Record 1
    - **Evidence Id:** E-007
    - **Claim Id:** E-007.4
    - **Locator:** #e-007 / E-007.4
    - **Supports:** Readiness,customer harm and source authority may stop a test after analysis is sufficient.
- **Source Refs:** None recorded.
- **Conflicts:**
  - Policy,information,capacity and measurement may contribute differently.
- **Implication:** Keep investment,readiness,expansion and procurement separate.
- **Next Action:** Named Council and source-owner review.
- **Review Id:** REV-AN-A-03
- **Supersedes:** Not recorded / not applicable.

### AN-A-04

- **Id:** AN-A-04
- **Question:** What is the smallest defensible next commitment to improve customer service-promise reliability?
- **Statement:** BO-05 ownership and source authority remain unresolved; the candidate inventory record is not established enterprise authority.
- **Classification:** unknown
- **Confidence:** high
- **Confidence Basis:** Evidence supports only the bounded assertion; limitations remain visible.
- **Scope:** Episode A; no readiness or outcome evidence.
- **As Of:** 2026-01-09T12:00:00Z
- **Status:** accepted
- **Path:**
  - O-01
  - RL-001
  - VS-01
  - RL-003
  - ST-02
  - C-110
  - C-140
  - BO-05
  - I-01
  - R1
- **Evidence Links:**
  - Record 1
    - **Evidence Id:** E-003
    - **Claim Id:** E-003.2
    - **Locator:** #e-003 / E-003.2
    - **Supports:** Allocation, reservation, expiry and refresh have distinct meanings.
  - Record 2
    - **Evidence Id:** E-003
    - **Claim Id:** E-003.5
    - **Locator:** #e-003 / E-003.5
    - **Supports:** Identifiers/timestamps do not establish consistent source semantics.
- **Source Refs:** None recorded.
- **Conflicts:**
  - Policy,information,capacity and measurement may contribute differently.
- **Implication:** Keep investment,readiness,expansion and procurement separate.
- **Next Action:** Named Council and source-owner review.
- **Review Id:** REV-AN-A-04
- **Supersedes:** Not recorded / not applicable.

## Decisions

### DEC-001

- **Id:** DEC-001
- **Type:** decision
- **Statement:** Conditionally authorize A1 within $150–300k, with $15k diagnostic,$75k cumulative preparation and $300k total cap; operational entry remains separate.
- **Owner:** Jordan Reed / ORG-13 Investment Council
- **Decided At:** 2026-01-09T16:00:00Z
- **Conditions:**
  - Include branch participation and measurement.
  - Review what would make A0/A4 or stopping preferable.
  - Approve policy,definitions,owner/source status,branch selection and readiness before activation.
- **Rationale:** Preserve options and resolve decision-relevant uncertainty before larger commitment.
- **Evidence Links:**
  - Record 1
    - **Evidence Id:** E-005
    - **Claim Id:** E-005.5
    - **Locator:** #e-005 / E-005.5
    - **Supports:** Resolve decision-changing uncertainty cheaply before material commitment.
  - Record 2
    - **Evidence Id:** E-007
    - **Claim Id:** E-007.1
    - **Locator:** #e-007 / E-007.1
    - **Supports:** Five-day diagnostic within $15k included in eventual A1 cap.
  - Record 3
    - **Evidence Id:** E-007
    - **Claim Id:** E-007.2
    - **Locator:** #e-007 / E-007.2
    - **Supports:** Proposed cumulative stages:$15k diagnostic,$75k preparation,$300k after entry.
- **Affected Architecture Ids:**
  - R1
  - I-01
  - BO-05
  - POL-01
- **Status:** active
- **Review Date:** 2026-01-30
- **Review Trigger:** New diagnostic,readiness,scope,cost,capacity or residual-gap evidence.
- **Expires At:** Not recorded / not applicable.
- **Review Id:** REV-DEC-001
- **Supersedes:** Not recorded / not applicable.

### DEC-002

- **Id:** DEC-002
- **Type:** decision
- **Statement:** Defer A3. Reopen only with repeatability and measured residual gaps supporting a separate comparison of integration,workflow,platform and nontechnology options.
- **Owner:** Jordan Reed / ORG-13 Investment Council
- **Decided At:** 2026-01-09T16:00:00Z
- **Conditions:**
  - Vendor functionality alone is insufficient.
  - A4 remains a comparator contingent on source meaning and burden.
- **Rationale:** Preserve options and resolve decision-relevant uncertainty before larger commitment.
- **Evidence Links:**
  - Record 1
    - **Evidence Id:** E-004
    - **Claim Id:** E-004.1
    - **Locator:** #e-004 / E-004.1
    - **Supports:** Demo blocked commitments with absent part/skill fields.
  - Record 2
    - **Evidence Id:** E-004
    - **Claim Id:** E-004.2
    - **Locator:** #e-004 / E-004.2
    - **Supports:** No live feed, representative rural test, adoption or value experiment.
  - Record 3
    - **Evidence Id:** E-004
    - **Claim Id:** E-004.4
    - **Locator:** #e-004 / E-004.4
    - **Supports:** A4 narrow feed/exception queue: $60–120k, 1–2 FTE, contingent on source semantics; not a scarcity/travel/policy solution.
- **Affected Architecture Ids:**
  - I-01
- **Status:** active
- **Review Date:** 2026-05-06
- **Review Trigger:** New diagnostic,readiness,scope,cost,capacity or residual-gap evidence.
- **Expires At:** Not recorded / not applicable.
- **Review Id:** REV-DEC-002
- **Supersedes:** Not recorded / not applicable.

## Open Items

### OI-02

- **Id:** OI-02
- **Type:** missing-owner
- **Description:** Confirm BO-05 owner and bounded source status.
- **Consequence:** Candidate inventory record may be misrepresented as enterprise authority.
- **Owner:** ORG-08 / ORG-10
- **Required Action:** Record owner and source conditions before R1.
- **Due Date:** 2026-01-30
- **Status:** open
- **Closed At:** Not recorded / not applicable.
- **Resolution:** Not recorded / not applicable.
- **Related Ids:**
  - BO-05
  - DEC-001

### OI-03

- **Id:** OI-03
- **Type:** conflict
- **Description:** Reconcile original/latest promise,cancellations and repeat-visit coding.
- **Consequence:** Apparent improvement may reflect denominator or definition change.
- **Owner:** ORG-09 / ORG-07 / ORG-12
- **Required Action:** Preserve transparent comparable customer-facing measures.
- **Due Date:** 2026-01-30
- **Status:** open
- **Closed At:** Not recorded / not applicable.
- **Resolution:** Not recorded / not applicable.
- **Related Ids:**
  - M-01
  - M-02

### OI-05

- **Id:** OI-05
- **Type:** review
- **Description:** Review whether diagnostic warrants A1,A4,smaller response or stopping.
- **Consequence:** Learning could become a pretext to spend the full cap.
- **Owner:** Jordan Reed / ORG-13
- **Required Action:** Approve the next useful commitment after diagnostic.
- **Due Date:** 2026-01-30
- **Status:** open
- **Closed At:** Not recorded / not applicable.
- **Resolution:** Not recorded / not applicable.
- **Related Ids:**
  - DEC-001
  - R1

## Maintenance

### MAINT-01

- **Id:** MAINT-01
- **Architecture Ids:**
  - BO-02
  - BO-05
  - C-110
  - C-170
  - POL-01
- **Governing Source:** Northstar learning edition1.2; bounded source-owner dispositions.
- **Steward:** Avery Chen
- **Review Trigger:** New readiness/results; changed promise semantics,ownership,guards or scope.
- **Review Date:** 2026-01-30
- **Reuse Scenarios:**
  - Readiness
  - Day30/90 review
  - R2 decision
- **Retirement Condition:** Supersede when scope,ownership or source authority ceases to apply.

## History

### H-A-01

- **Id:** H-A-01
- **Recorded At:** 2026-01-09T17:00:00Z
- **Actor:** Avery Chen
- **Target Type:** workspace
- **Target Ids:**
  - WS-NORTHSTAR
- **Action:** created
- **Rationale:** Authored fictional reference answer. Later evidence not yet supplied.
- **Prior Export Id:** Not recorded / not applicable.
- **Changes:** None recorded.

## Continuation

- **Next Question:** Does readiness evidence justify R1 activation under DEC-001?
- **Required Evidence:**
  - E-008 when available.
- **Reviews Due:**
  - Source/owner,policy,measure,customer-outcome and diagnostic-tranche review.
- **Reusable Ids:**
  - O-01
  - O-02
  - O-03
  - VS-01
  - ST-02
  - C-110
  - C-140
  - BO-05
  - R1
- **Not Current Ids:**
  - AN-A-02
  - AN-A-03
- **Disposition:** continue
- **Instructions:**
  - Load Episode B only at readiness.
  - Preserve A findings and rejected claims with their original asOf dates.
  - A named human records readiness; SCALE cannot activate.