{
  "date": "2026-10-23",
  "cases": [
    {
      "name": "community-archive",
      "task": "critique",
      "question": "Should we endorse the digitization plan for the Harbor Community Archive? Director email Sept 4: The contractor scanned 8,400 items in August, up from our team's 4,100 in July. For $18,000/month we can finish next summer and reopen public research access sooner. Spreadsheet August: rows labeled item count include 2,900 rescans; July log lists boxes rather than image files in some rows. Volunteer note: finding aids for three major collections remain on index cards; donor restrictions are in accession binders. Contractor scope: scan and name files from labels supplied by client; cataloging and rights review excluded. Operations note: one part-time archivist can spare about six hours per week for checks, but the board has not agreed which collections reopen first. We have no contractor accuracy sampling or researcher wait-time figures. I need a short critique for the director before Friday.",
      "correction": "The 2,900 rescans are quality-control replacement scans and NOT duplicate entries in the 8,400 item count. The contractor's count was 8,400 distinct catalog-unit IDs; replacement scans were in a separate worksheet column. The July mixed-unit problem still holds."
    },
    {
      "name": "subscription",
      "task": "change",
      "question": "We sell subscriptions to professional reference books. Sales wants automatic renewal offers for customers marked active. A campaign trial produced 72 renewals from 600 offers. The prior quarter's account team recorded 55 renewals from 400 conversations. Data steward says active means at least one shipment in 18 months, including replacement copies. Finance says several accounts have open credit disputes and renewal price rules vary by original contract. Sales manager says the campaign can run next month if IT adds a field. Customer service says it can handle about 20 additional calls a week; no one estimated campaign calls. Account managers can negotiate within existing contracts; exception authority is unspecified. What is the smallest change worth assessing before we approve automation? Keep it useful for the commercial lead.",
      "correction": "Account managers CANNOT negotiate renewal terms. They may select an already approved renewal offer; only the contracts manager may authorize an exception. We still have no evidence the contracts manager can review the proposed volume."
    },
    {
      "name": "parks",
      "task": "decision",
      "question": "A small municipal parks service wants to decide whether to buy a field-reporting app. Weekly slide says maintenance tickets closed within five days rose from 61% to 83% after a pilot. Supervisor notebook says unresolved contractor jobs were moved from the ticket queue to a spreadsheet halfway through the month. Procurement email offers a six-month app license for $9,000, excluding devices and onboarding. Park inspection notes say two playground closures lasted longer than before, but rainy weeks disrupted repairs. Crew leader says crews type reports after shifts and one experienced dispatcher plans to leave in six weeks. We have no reconciled job list, category breakdown, visitor-impact measure or agreed owner of the contractor spreadsheet. What should we decide at Tuesday's service meeting?",
      "correction": "The spreadsheet jobs remained in the denominator of the weekly 83% figure; the slide owner confirmed that jobs closed by contractors were manually marked complete in the ticket export before calculating it. That is a reported reconciliation procedure, not an independently reconciled job list."
    }
  ]
}